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User Conduct: You are solely responsible for all codes, videos, images, information, data, text, software, music, sound, photographs, graphics, messages or other materials that you upload, post, publish or email through our service. You are not permitted to use our service for the illegal purposes (including the violation of our data, privacy or the export control laws); interfere, modify or hack the integrity and performance of our service components
When we send you your Kenyan eVisa, you have to verify immediately that all the document information is correct. You also must check that your passport is still valid for 6 months from the arrival date of your trip. Your Kenyan eVisa will be sent by email and also accessible in your personal area. Kenyan eVisa Online Service Team is not responsible for clients who do not receive our emails because of the incorrect email address.
- Processing and resending eVisa on time
- Supporting all the eVisa information in 24 hours
- In special cases, some additional documents may be required. This seems longer than usual, then we will inform you by email.
- We are not in charge of any delay or loss caused by the wrong email address supplied by applicants or in case the applicants do not notify us of that you have not received the approved letter.
Responsibility Of Clients
- Providing correctly your required personal information
- Making full payment for our services
- Signing the authorization form to confirm the transaction
- Any change after paying the Kenyan Government Fee will be charged as a new application.
- You are required to notify us if you do not receive the letter in time. If you do not inform us of this within 3 days, the service is considered complete.
- Within 3 hours from the time we email you the evisa, you need to confirm if you receive it or not. After that time, it shall be considered that you have received your evisa and the service shall be considered complete. We shall not be responsible for whatever matter arises afterward.
- We can only begin to process your eVisa application after we have received your full and correct required documents. Time of processing depends on the type of service you choose (normal, emergency or rush). In case of any extra requirement from the government, we will inform you via email to fulfill the extra requirement and continue to process your application after your fulfillment. Please notice that the processing time only counts from the moment we have received all of your full and correct documents as required by the government. If you delay sending us the full and correct documents as required by the government, the processing time will be longer than the processing time guaranteed, and we shall not be responsible for any lateness.
To extend the service or any portion thereof is made available for any fee, you may be required to provide Kenyan eVisa Service Team information regarding your Credit/Debit Card or other payment instruments. You represent and warrant to Kenyan eVisa Service Team that such information is true and that you are authorized to use the payment instrument. You will promptly update your account information if having any changes (for example, the change in your billing address or Credit/Debit Card expiration date) that may occur.
If you disagree with any matter, you must notify our Kenyan eVisa Service Team within sixty (60) days after the date that they charge you. We reserve the right to change our prices. Kenyan eVisa Service Team may choose to bill through an invoice, in which case, full payment for invoices issued in any given month must be received to Kenyan eVisa Service Team thirty (30) days after the mailing date of the invoice. If not the services may be terminated.
There are two kinds of Kenyan eVisa fees that you have to pay for getting your visa to Kenya, including Visa Service fee and Government fee:
Visa Service Fee:
The service fee is the amount of cost that the applicants have to pay for our service during a Kenyan eVisa online processing from receiving and checking the applicant's personal information to collect the eVisa from Kenyan Government and sending it to the applicant in order to get the stamp the airports or the landing border.
Government fee is the amount that the applicants have to pay for the Government of Kenya to process the application. Our system will automatically send you a confirmation email. You have to check carefully the applicant's information. After that, you have to pay the Government fee to finish your visa process when the information is all correct.
Kenyan eVisa Service Team will only process the application after receiving the receipt of full fee payment. All fees and charges are payable in the currency nominated by Kenyan eVisa Online Service Team, which is usually USD (United States Dollar). The clients are not authorized to withhold fees due to any service, guarantee or liability-related claims. In the same case, any right of offset on the part of the client is hereby excluded.
The regulations from our website www.kenyavisagov.com are able to be changed without notices. Kenyan eVisa Service Team is not responsible for any delays or losses relating to such changes.
We will not be liable for any cost, damage, and expense from any fault or cause whatsoever, and including but not limited to liability for changes in travel, travel interruption, or prevention or limitation of travel and resulting expenses and costs, whether such damages, expenses or costs be incidental, direct, consequential, special, exemplary, or otherwise, and including but not limited to loss of profits or income, in excess of the Kenyan eVisa service fees paid by customer for visa processing, regardless of circumstances, whether or not Kenyan eVisa Service Team had knowledge that such damages might be incurred and whether or not Kenyan eVisa Service Team. Advisors have to be responsible for the contribution caused.
We will not be responsible for delay or loss caused by events that we do not control, including but not limited to weather conditions, acts of God, war, acts of public enemies, civil commotions, strikes, or acts or omissions of public authorities (including the Government system being down).
We will not be responsible for any changes in the Government of Kenya. We will not be responsible for the processing time of the Kenyan eVisa because it is dependent on the Government of Kenya website.
The requirements of the Kenyan eVisa are established by the Government of Kenya. They can be subject to be changed without any notice. While we strive to provide complete and current information, we can not guarantee that. Kenyan eVisa Service Team is not responsible for such information.
- Date: DD/MM/YYYY
- Working days: all week except the holidays announced by the Government of Kenya
- Working hours: 24 hours
Refundable and Non-refundable Policy
- Service fee refund is guaranteed if the eVisa processing is rejected.
We can only begin to process your eVisa application after we have received your full and correct required documents. Time of processing depends on the type of service you choose (normal, emergency or rush). In case of any extra requirement from the government, we will inform you via email to fulfill the extra requirement and continue to process your application after your fulfillment. Please notice that the processing time only counts from the moment we have received all of your full and correct documents as required by the government. If you delay sending us the full and correct documents as required by the government, the processing time will be longer than the processing time guaranteed, and we shall not be responsible for any lateness.
After you have sent us all correct required documents or 4 hours after you have completed ordering our service, whichever comes first, we will not accept any refund or cancellation request.
In case we accept your refund request, we charge 5% of the total fee for the refund cost.
- If the approval letter has been sent to your email address, we will be unable to reimburse your visa’s fee.
- If you change your mind about travel after your application has been processed, no fees will be refunded.
- If the eVisa is being processed, we and the Government of Kenya have the same strict no-refund policy. There is no exception.
For any assistance, please call 24h professional support center below or send an email to email@example.com
United States: +1 323 744 6453
Australia: +61 7 3102 9716